Shipping policy

SHIPPING POLICY

ORDER PROCESSING

At Uncia Active, we work to process and ship orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery times are provided at checkout and may vary depending on the shipping method, destination, carrier, and other factors.

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances outside of our reasonable control, including carrier delays, weather conditions, holidays, incorrect address information, or other unexpected events.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Free shipping promotions, if available, will be applied according to the terms shown during checkout.

TRACKING INFORMATION

Once your order has shipped, we will send you a confirmation email containing your tracking information.

Please allow some time for tracking details to become active after your order has been shipped.

If you have not received tracking information or have questions about your shipment, please contact us at:

Email: admin@unciaactive.com

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you, but we may not be able to update the address after an order has been processed or shipped.

Uncia Active is not responsible for delays or delivery issues caused by incorrect shipping information provided by the customer.

LOST OR DELAYED PACKAGES

If your package is significantly delayed or appears to be lost, please contact us with your order number and shipping details.

We will review the available shipping information and assist you in resolving the issue.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and photos showing the issue so that we can review your request and provide an appropriate solution.

For more information, please review our Return & Refund Policy.

INTERNATIONAL ORDERS

International shipping availability may vary.

International customers may be responsible for customs duties, taxes, import fees, or other charges required by their country unless otherwise stated at checkout.