RETURN & REFUND POLICY

At Uncia Active, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, please contact us at:

Email: admin@unciaactive.com

Once your return request is approved, we will provide return instructions. Items returned without prior approval may not be accepted.

Customers are responsible for all return shipping costs. Return shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue so that we can review your request and provide an appropriate solution.

Sizing

Please review the size chart carefully before placing your order. We are not responsible for incorrect size selection made by the customer.

If an item is returned due to sizing issues, the item must meet our standard return conditions, including being unworn, unused, and with original tags attached.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to complete the refund.

If you have not received your refund after 15 business days, please contact us at:

Email: admin@unciaactive.com

Non-Returnable Items

Items that have been worn, washed, altered, damaged, or do not meet our return requirements may not be eligible for a refund.

For hygiene reasons, certain personal care items or items that cannot be resold may also be excluded from returns where applicable.

Exchanges

We currently do not offer direct exchanges. The fastest way to receive a different item is to return your original item (if eligible) and place a new order.

Order Issues

If you experience any issues with your order, please contact Uncia Active customer support as soon as possible. We will review your request and work to provide an appropriate solution.

This policy does not limit any rights you may have under applicable consumer protection laws.