Shipping & Returns

GLOBAL SHIPPING GUIDE
We provide free standard international shipping on orders above $49 USD. 

PROCESSING
The average processing time is 2 to 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.

SHIPPING
Good news! We have currently returned to pre-pandemic delivery speed to the most countries. 

Shipping charges will be calculated at checkout if free shipping is not available to your country.

EXPEDITED SHIPPING
For selected countries, we offer expedited shipping for an extra charge. If your order is eligible for expedited shipping, you will be able to select it at checkout. For customs clearance purpose, phone number is required for expedited shipping.

CUSTOMS DUTIES & CLEARANCE
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country.

In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time. We are not responsible for any packages held by international customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions.

Please check with your country's customs office to determine their procedures and any potential charges.

In summary; you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing at Uncia Active, you acknowledge that you are aware of this and accept it as your financial responsibility.

SHIPPING INSURANCE
Typically a carrier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the "Check Out" page. Shipping Insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if the package is lost or damaged.

CANCELLATIONS, RETURNS & DAMAGES

Q - Can I make changes to or cancel my order?

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.

Please email us at admin@unciaactive.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!

Q - What is your return policy?

We’re sorry you didn’t love the products! Customer satisfaction is always our priority, that's why we’re here to help. Just send us an email at admin@unciaactive.com within 14 days of the delivery of your package, with your order number, the name of the product(s), and the reason why it didn't work out for you.

Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.

If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.

We can only accept returns for products purchased on our website (www.unciaactive.com).

Q - Can I exchange a product?

We do not offer direct exchanges on any of our products.

Q - What if an item in my order was damaged in transit?

We’re so sorry to hear this! Please send us an email at admin@unciaactive.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Q - How long does it take to receive the refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Q - What happens if my package is lost?

In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund provided that shipping insurance was purchased at checkout. A package is deemed lost if it is not delivered within 120 days. In such case, you must contact us within 30 days so we can reship or refund your order.